When Kristian was first arrested he was appointed a solicitor through the services of the Police Federation. The Polfed as they are known always use Russell Jones Walker (RJW).
In Kristian's case this proved to be a fatal error. Police officers are not allowed to join unions in case they decided to strike and put the fear of god up the ruling classes. Therefore they are allowed to join the police federation who are supposed to be the arbiters in any dispute and also the representatives of police officers should they require it.
The problem is, Polfed officers are serving police officers who get very good wages and their first loyalty, is to their bosses in the police force not the officers they represent. Now the issue with RJW is that they get a lot of work from the police. Indeed, Joanne Stephens the junior solicitor who "represented" Kristian at trial, stated in writing that she had to be careful as her company got a lot of work from the police. No conflict of interest there then. See this pdf
The solicitors from RJW work with the police in a lot of cases on both the defence and prosecution side. This means that there can be a cosying up or cronyism where the parties involved, are more interested in each others business than the interests of the client. In Kristian's case one of the more striking images that stays in the memory of David Abbott, was that of the overall investigating officer, Inspector Dorian, going over to Joanne Stephens when Kristian was found guilty and congratulating her. Now that was the prosecuting officer saying well done to the defence solicitor.
Joanne Stephens was a newly qualified solicitor when she took over Kristian's case from her colleague Emma Dunne. Now, a newly qualified solicitor should be supervised by a senior solicitor at the firm and, when the Abbotts queried whether she had been or not, They were told by Nick Holroyd, a senior solicitor at RJW that he had personally supervised Miss Stephens all the way through. When the family asked for evidence of this supervision it was not forthcoming.
Throughout the period leading up to the trial Stephens was asked for many things in terms of evidence but always seemed to be unable to satisfy those demands. The problem was that she did ask for things that the family had demanded but she was asking the Crown Prosecution Service (CPS) for those things and they, in turn, were asking our old friend Barnard. He of course was not interested in providing any thing that might help Kristian's case.
After the trial had ended and Stephens and her pal Charlotte Crangle had been sacked by Kristian, David Abbott wrote and complained to RJW about Stephens. That letter and links to their response can be found by following this link
What those letters show is that firms like RJW are simply not interested in complaints and they are typical of most areas of the Justice system. The body that oversees solicitors, the Legal Complaints Service, are toothless and will always take the word of the solicitor over a complainant. They told the Abbotts that they do not have the power to look into a solicitor's professional judegement. What is the purpose of them in that case.